Case Studies


Some brief examples of how Ebttikar’s solutions addressed the business needs of its clients by successfully deploying the right solutions to overcome their IT infrastructure challenges.

Consultancy Services

Client: Tadawul.


Challenge
: Need to maintain international security standards for critical business environment.

Solution: Complete information security audit and recommendations using ISO 17799.

Result: Client fully aware of the current security status of its IT environment, in-line with international standards plus recommendations given on critical areas of improvement to maintain these standards.

 

Integration Solutions

Client: National Commercial Bank.


Challenge
: Current IT infrastructure unable to support new business requirements and applications.

Solution: Complete overhaul of IT systems and storage infrastructure including: supply of products, integration, migration and support of IT Systems, Storage and Disaster Recovery infrastructure.

Result: Higher performing, cost-effective infrastructure that will support current and new applications and changing business needs.

 

Outsourcing Services

Client: Al Rajhi Bank.


Challenge
: Unable to support growing and complex Kingdom wide network infrastructure of Head Office, six regions and fifteen sub regions amounting to more than 500 branches.

Solution: Complete outsource of network infrastructure including technical support, spare-parts, on-site support and continual proactive assessment of the network.

Result: 98% Network availability and significant cost reductions


Client: Saudi Telecom Company (STC).


Challenge
: STC needs to focus on core business and reduce total cost of ownership of the Desktop and Server infrastructure including nineteen cities, 23,000 users and 20,000 IT assets.

Solution: Complete outsource of Desktop and Server infrastructure both hardware and software. This included proactive and reactive support, manpower provision, spare-part management, preventative maintenance program, and inventory and asset management.

Result: SLA of 96% incidence response time achieved allowing the end-user community to enjoy a professional and prompt service and improved productivity while reducing operational costs, incident resolution time and overall downtime




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