Integration
Solutions
Client: National Commercial Bank.
Challenge: Current IT infrastructure unable to
support new business requirements and applications.
Solution: Complete overhaul of IT systems and storage
infrastructure including: supply of products,
integration, migration and support of IT Systems,
Storage and Disaster Recovery infrastructure.
Result: Higher performing, cost-effective
infrastructure that will support current and new
applications and changing business needs. |
Outsourcing Services
Client: Al Rajhi Bank.
Challenge: Unable to support growing and complex
Kingdom wide network infrastructure of Head Office,
six regions and fifteen sub regions amounting to
more than 500 branches.
Solution: Complete outsource of network
infrastructure including technical support,
spare-parts, on-site support and continual proactive
assessment of the network.
Result:
98% Network availability and significant cost
reductions
Client: Saudi Telecom Company (STC).
Challenge: STC needs to focus on core business and
reduce total cost of ownership of the Desktop and
Server infrastructure including nineteen cities,
23,000 users and 20,000 IT assets.
Solution: Complete outsource of Desktop and Server
infrastructure both hardware and software. This
included proactive and reactive support, manpower
provision, spare-part management, preventative
maintenance program, and inventory and asset
management.
Result: SLA of 96%
incidence response time achieved allowing the
end-user community to enjoy a professional and
prompt service and improved productivity while
reducing operational costs, incident resolution time
and overall downtime |
