What’s Changing?

A booming economy, the World Trade Organization, privatizations, and increased competition are forcing organizations to re-examine their strategies, processes and results. Developing and implementing efficient processes to deliver solutions, bring new services to the market and provide better customer care through streamlining operations are the means to drive through strategic change and achieve business objectives. Today, IT infrastructure has become the backbone of efficient business processes.

Moreover, it is the users, from the COO to the new recruit, who are responsible for implementing these changes. To deliver, users need continuous access to applications, corporate and market data, email and internet without disruptions from server crashes, security intrusions, slow connectivity and outdated system software.

As CTO’s, IT directors and department heads are busy tackling the challenges of change, they require their IT infrastructures to be fast, safe, scalable, flexible and above all cost-effective. In today’s global village an effective IT infrastructure is a critical component in achieving strategic change. Providing this infrastructure, however, is simpler said than done.

IT Infrastructure: The Challenges

At Ebttikar we define IT infrastructure as the integration of hardware and software used in networks, security, storage and systems plus the tools used in the management of this architecture. Through its many years of engagement, Ebttikar has identified and noted the key business and technical challenges its clients face in the IT infrastructure arena.

Evolution
Most IT infrastructures have grown up over an extended period of time resulting in a disparate collection of products and applications both new and old. Problems of interoperability and complexity make IT infrastructure difficult to manage, upgrade and secure resulting in a higher risk of exposure to outages and reduced productivity.

Shaping Up
Competition and the demand for greater value are forcing organizations to “cut the fat around the edges.” Due to the size and complexity of an organization's IT infrastructure maintenance alone, absorbs 40% of the allocated IT budget according to Gartner. What remains, needs to be used wisely to ensure expansion and upgrades are aligned with strategic objectives.

Choices
Advancements in technology have undoubtedly made us more productive and given us a competitive edge. However, the complexity, choices and cost of technology available today make the task of selecting the right technology extremely difficult. . Moreover, we have to ensure that the chosen technology is cost-effective vis-à-vis our needs, scalable for future growth and flexible for our strategic directions.

Keeping Control
The strategic importance of IT infrastructure is known. However, its complexities and the technical experience and expertise required to efficiently and securely maintain it is frequently downplayed. Without a doubt, every organization should be in control of its IT infrastructure but, it needs to allow the specialists to advise, integrate and improve this strategic investment.

Everyday, Ebttikar is helping its clients address these and other challenges to achieve greater business success by aligning their IT strategy with their business strategy.


The Ebttikar Solution

Ebttikar, a local company with over thirty years IT experience, is completely focused in the domain of IT Infrastructure Solutions. Experience, expertise, commitment and successful case studies are the hallmarks of Ebttikar’s IT Infrastructure reputation.

Across our specialist business lines, Networking, Security, Storage, System and Enterprise Management, Ebttikar consults, integrates and manages your IT infrastructure striving for hardware and software compatibility plus continual support and improvement to ensure your IT infrastructure and strategic direction stay tuned.

Consultancy Services
Is IT infrastructure investment really delivering business benefits? At Ebttikar we engage our Consultancy Services to assist organizations address two key challenges.

What type of cost-effective IT Infrastructure investment is required to improve and support the business processes both now and in the future.

What are the real effects of the IT investments that have been made? Did they achieve the business objectives? What else needs to be done?

Using the Ebttikar Consultancy Framework of Asses, Analyze and Recommend our local, world-class, expert consultants, who understand the needs of the local market, deliver the recommendations required to evaluate and develop IT infrastructures to assist organizations in meeting their goals. Below is a summary of the Consultancy Services we offer.

• Assessment, Testing and Optimization

• Consolidation and Capacity Planning

• Assessment, Policy Development and Auditing

• Data Center Design and Architecture

• ITIL Implementation

• Business Continuity and Disaster Recovery

• IP and Wireless Service

• BS7799/ISO17799 Compliance

Case Studies

Integration Solutions
An effective IT infrastructure implementation will result in significant improvements in organizational productivity. Delivering interoperable and integrated, end-to-end solutions is a core competency of Ebttikar.

All our implementation projects are performed using the Ebttikar Integration Methodology of Analyze, Design, Construct, Test and Implement. This is combined with Ebttikar’s end-to-end project management facility through our Project Management Office plus Ebttikar’s Quality Assurance Services. These services enable our professional engineers to deliver systems as detailed in the scope, on time and within budget.

Our core competencies enable us to deliver solutions and services across our business lines either stand-alone or as an integrated system depending on your needs. Below is a summary of the types of solutions and services we offer.

• Design and Architecture

• Upgrade and Migration

• Implementation and Integration

These core services are used to provide a range of solutions essential for today’s Enterprise IT Infrastructure, including:

• WAN/LAN, IP and Wireless

• Workstations, Servers, OS and DB Architectures

• BackUp, Archiving, DR, SAN and NAS

• Firewalls, VPN, IDS, Antitrust, 3 A’s

• Software Infrastructure Solutions

• Network and Systems Management

Downloads

Case Studies

Outsourcing Services
IT Infrastructure Outsourcing when managed and executed properly enables organizations to leverage IT expertise and best practices while driving down costs. At Ebttikar we’ve been successfully managing complex, mission critical infrastructures for over a decade. We understand your need for control and data confidentiality while taking care of the technical complexities and business needs to ensure we meet the SLA’s you set.

We undertake outsourcing using the Ebttikar Outsourcing Model of Environmental Study, Mobilize, Operate and Improve. The operation is managed and controlled through Ebttikar’s Project Management Office and Quality Assurance Services. This combined with the Ebttikar Kingdom-Wide Support Service, enable our experts to strive for 24-7 infrastructure availability year-in, year-out. Below is a summary of the Outsourcing Services we offer

• Operation Management

• Technical Support

• Global Sourcing

Downloads

Case Studies

Success Formula

Perhaps the greatest advantage of our extensive experience and expertise across different sectors, products and geographical locations is our ability to build a delivery model which caters for the local needs of our clients while incorporating international best practices:

The Ebttikar Delivery Methodology from Consult to Manage delivers the end-to-end infrastructure solutions that you require. Each element is further strengthened through our Project Management Office methodology which is based on Project Management Institute™ enabling project delivery within scope, on time and in budget.